Dynamic determination of resource access priorities using precedents in business process management tasks
DOI:
https://doi.org/10.20998/2079-0023.2017.51.08Keywords:
business process, process management, resources, wait intervalsAbstract
The paper considers the problem of precedent management of a set of cross-cutting business processes. It has been shown that the implementation of case management requires streamlining of access to resources by identifying priorities for the actions of these processes. The methods of dynamic determination of priorities of access to resources are offered. The first method is intended to determine the priorities of access to resources for cross-border BP without taking into account the restrictions at the time of their implementation. The method allows to increase the efficiency of using enterprise resources by minimizing the total waiting time for each of these resources. The second method is aimed at adjusting the priorities of access to resources for cross-cutting BP, taking into account restrictions at the time of their implementation. The method takes into account the absolute value of the deviation of the predicted runtime of each business process from the planned time and consistently adjusts the resource access priorities for individual actions of each process in order to reduce the specified deviation.
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