SHEKHOVTSOV, V. A. Towards assessing simulated service qualities by business stakeholders outside the system Boundary. Bulletin of National Technical University "KhPI". Series: System Analysis, Control and Information Technologies, [S. l.], n. 9, p. 29–34, 2009. DOI: 10.20998/%x. Disponível em: http://samit.khpi.edu.ua/article/view/32235. Acesso em: 22 nov. 2024.