ALGORITHMIC SUPPORT FOR MULTICRITERIA ASSESSMENT OF RETAIL INFORMATION SYSTEMS

Authors

DOI:

https://doi.org/10.20998/2079-0023.2021.01.01

Abstract

This article is devoted to the issues of assessing the effectiveness of information systems for enterprises engaged in retail trade in consumer goods. This article describes the tasks that the retail FMCG trade, as well as the functions of the retail trade, solve. The features of the subject area were considered, which will form the basis for the formation of scales for assessing the effectiveness of information systems. The priorities, tasks, and features of the business model of enterprises engaged in retail trade in consumer goods, depending on the market segment they occupy. Various types of corporate information systems that can be used in retail trade are considered. The analysis of the subject area made it possible not only to determine important metrics for assessing the effectiveness of information systems but also to determine the priority of the requirements for the availability of certain functionality in the information system from each business segment, large, medium and small. Also, the existing standards in the subject areas of software development and enterprise organization were considered. This article proposes a methodology for evaluating information systems for enterprises engaged in consumer goods retail trade that belong to different market segments. The proposed methodology is based on the approach of multi-criteria expert assessment. An example of linguistic variables for one of the questions of the questionnaire for experts is given. The order of operation of the expert system is also presented in the form of an activity diagram. The developed expert information system can be monetized by providing referral links to the products of companies supplying information systems for retail. In the future, it is planned to add the ability for qualified experts to select combination of metrics for assessment, as well as change the assessment scale to increase accuracy.

Keywords: information system, retail trade, consumer goods, performance assessment, expert assessments.

Author Biographies

Oleksandr Bieliaiev, Національний технічний університет «Харківський політехнічний інститут»

National Technical University «Kharkiv Polytechnic Institute», student of the Department of Software Engineering and Information Technology Management; Kharkiv city, Ukraine; ORCID: https://orcid.org/0000-0003-0212-8895; e-mail: albell.916@gmail.com.

Iryna Liutenko, National Technical University «Kharkiv Polytechnic Institute»

Candidate of Engineering Sciences, docent, National Technical University «Kharkiv Polytechnic Institute», Associate Professor, Department of Software Engineering and Management Information Technology; Kharkiv, Ukraine; ORCID: https://orcid.org/0000-0003-4357-1826; e-mail: cherliv68@gmail.com

Nataliia Stratiienko, National Technical University «Kharkiv Polytechnic Institute»

Candidate of Technical Sciences (Ph.D.), Docent, National Technical University «Kharkiv Polytechnic Institute», Professor at the Software Engineering and Management Information Technologies Department; Kharkiv, Ukraine; ORCID: https://orcid.org/0000-0002-7925-6687; tеl. (057)707-64-74, email: strana.snk@gmail.com

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Published

2021-07-12

How to Cite

Bieliaiev, O., Liutenko, I., & Stratiienko, N. (2021). ALGORITHMIC SUPPORT FOR MULTICRITERIA ASSESSMENT OF RETAIL INFORMATION SYSTEMS. Bulletin of National Technical University "KhPI". Series: System Analysis, Control and Information Technologies, (1 (5), 3–9. https://doi.org/10.20998/2079-0023.2021.01.01

Issue

Section

SYSTEM ANALYSIS AND DECISION-MAKING THEORY